Can I change my order or my delivery address?
Once the order is validated, it is not possible to modify or cancel it.
When will I receive my order?
We are a small company that tries to make the best possible use of production and shipping time. That’s why we deliver once a week on Mondays. Any order placed before Sunday evening will be shipped Monday morning. Your package will be at your place 24-48 hours after our shipment.
How can I track my order ?
Several e-mails will be sent to you to confirm your order, to inform you of the preparation of your package, then of its dispatch. You will be able to track the progress of your order using the package number that will be communicated to you.
Do you ensure deliveries in Europe?
Of course! We ship to all of Europe. As for shipments in France, we deliver once a week, on Mondays. Any order placed before Sunday evening will be shipped Monday morning. Your package will be at your home 2 to 5 days after our shipment.
Do you ensure deliveries outside of Europe?
As you know, we are not fighting for a more responsible world. This is why we do not provide deliveries outside of Europe.
How do you reduce the environmental impact of shipping?
Here we explain all of them to you our efforts to make responsible deliveries.
How much are the shipping costs?
Our shipping costs are € 6.50 for any shipment to mainland France.
For our shipments abroad, our shipping costs are € 8.00
Our shipping costs are free for all orders over € 70 in mainland France and € 80 in Europe.
What to do if a delivery problem occurs?
Contact us at firstname.lastname@example.org. We will find the best solution for you as soon as possible!
Do I need an acid rinse after washing my hair with Sternartica shampoo?
No, Sternartica shampoos are not soaps, but real shampoos created from the mildest surfactant, the SCI.
What is the pH of Sternartica shampoos?
Our shampoos have a pH equal to 5.2.
Are Sternartica products vegan?
Yes, our products are all vegan.
Are Sternartica products cruelty-free?
Like all companies that manufacture and resell their products in Europe, our products are cruelty-free.
Are Sternartica products organic?
Although Sternartica products do not have organic certification, the vast majority of ingredients are used. Click here for more information on the ingredients used in Sternartica products.
Where are the ingredients of Sternartica products sourced?
We are very proud of the choice of our ingredients. Click here to know the origin of each ingredient.
How are Sternartica soaps formulated?
We make our soaps by hand, through cold saponification. All our recipes have been formulated to bring maximum softness to the skin.
Find out our products
Find out our products
Our natural cosmetics are handmade, with passion, in France. Respect for the environment is at the heart of our business. That’s why we take care of every smallest detail to minimize our impact on this wonderful planet.
Our natural cosmetics are handmade, with passion, in Provence. The respect for the environment is at the heart of our business. That’s why we take care of every smallest detail to minimize our impact on this wonderful planet.